Returns and Refund Policy
At Vibha Systems, we strive to provide high-quality PVC strip curtains and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.
- Returns
- Eligibility: Returns are accepted within 7 days of receipt of your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
- Non-Returnable Items: Custom-made or personalized products cannot be returned or refunded unless they are defective or damaged upon arrival.
- Refund Process
- Requesting a Refund: To initiate a return, please contact us at vibhasystems@gmail.com or +91 9500161736 with your order details and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs. Please ensure the product is securely packaged to prevent damage during transit.
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the product.
- Processing Time: If approved, your refund will be processed within 14 days, and the credit will automatically be applied to your original method of payment.
- Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
- Shipping Costs
- Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.
- Contact Information
For any questions or concerns about your order or our refund policy, please contact us at:
- Email: vibhasystems@gmail.com
- Phone:+91 9500161736